OVERVIEW
The following is an overview of the ShippingPass Pilot subscription service. You should review the Terms & Conditions for a more detailed description as well as service limitations prior to signing up for ShippingPass.
What is ShippingPass and how will it make my life easier?
You told us what you wanted and now we're delivering it. ShippingPass is our new subscription program designed to bring you unlimited 2-day free shipping for one year with no minimum order. Get what you need ― fast! How much does ShippingPass cost?
It's just $49 for a whole year of unlimited free shipping after your initial 30-day free trial. Start your free trial now. ELIGIBLE ITEMS
What products can I order using ShippingPass?
We focused on the bestselling products customers like you want most in categories like Baby, Clothing, Electronics and Health & Beauty. Marketplace items (products not sold by dxfairmall.com), and items with freight charges are not eligible for ShippingPass.How do I know which products qualify for ShippingPass?
Just look for 
next to the item.Does buying a ShippingPass subscription get me any extra FREE shipping benefits?
YES! As an added benefit, you'll receive FREE value shipping on a large selection of non-eligible ShippingPass items. These are sold by dxfairmall.com and flagged with FREE Shipping. More details on what is eligible with ShippingPass:
| Shipping Speed | Items & Addresses |
|---|
| FREE 2-day shipping | Items sold by dxfairmall.com that are marked eligible on the product and checkout page with the logo Nearly all addresses in the continental U.S., except those marked as ineligible below. |
| FREE value shipping | Select items that are not included in ShippingPass will ship for free but with value shipping. Look for items sold by dxfairmall.com and marked with FREE shipping. You will also see this noted in checkout. Addresses in the following State Codes AK, HI, AE, AP, AA, PR, GU, MP, PW, AS, VI, FM and APO/FPO addresses with U.S. ZIP Codes will ship for free with value shipping. You will see this noted in checkout. |
| Ineligible items & addresses | Items with freight chargesItems fulfilled by dxfairmall.com Marketplace sellersPersonalized itemseGift CardsAny item that is not marked eligible on the product page or in checkoutInternational destinations |
SHIPPING & RETURNS
What does 2-day shipping really mean?
Your product will be shipped to its final destination to arrive in 2 business days or faster. If your order is placed before the 11 a.m. PST cutoff time, then it will ship that day and arrive 2 business days later. If your order is placed after the 11 a.m. PST cutoff time, we will do our best to process it the same day but may need an extra day.Place your order BEFORE 11 a.m. PST cutoff:
| Monday | Tuesday | Wednesday |
|---|
| Order before 11 a.m. PST, and your order is picked, packed and sent out | Your order is on its way to you | Your order is delivered |
Place your order AFTER 11 a.m. PST Cutoff:
| Monday | Tuesday | Wednesday | Thursday |
|---|
| Order placed after 11 a.m. PST is received | Your order is picked, packed and sent out | Your order is on its way to you | Your order is delivered |
Is there a cutoff time I should be aware of?
Order before 11 a.m. PST to get the fastest shipping.Do you deliver on weekends?
We do not deliver on Sundays, but do sometimes deliver on Saturday depending on the carrier that is delivering your order. The best way to determine the date of delivery is to check the status in . How do I track a shipment?
Sign in to on dxfairmall.com to track your order.Is return shipping free?
Yes, it's free. Learn more. Can I use the DX Fair Mall App to shop with ShippingPass?
Yes, ShippingPass is integrated with the DX Fair Mall App ― tap, swipe and shop away. Just look for next to the item.PAYMENT
Do you offer a trial subscription?
Yes, we are currently offering a 30-day free trial. Which payment methods can I use?
The ShippingPass subscription can be purchased with all major credit and debit cards. MAINTAINING YOUR MEMBERSHIP
Will my subscription automatically renew?
Yes, your subscription will auto-renew renew after your free trial and after your 1 year subscription has ended so you have no service interruption.How do I turn off auto-renewal?
Auto-renewal can be managed in . Will I get a refund if I cancel my subscription?
You are eligible for a full refund if no ShippingPass-eligible orders have been placed. You cannot receive a refund if you have placed a ShippingPass-eligible order. In this case, the Customer Care team will remove your account from auto-renewal to ensure you are not charged for an additional year and you can continue to use the subscription until the end of your subscription term.I'm eligible for a refund. How do I cancel my subscription?
MORE QUESTIONS
Do I need an invitation to join ShippingPass?
ShippingPass is open to everyone, no invitation required.Am I able to set up sub-accounts within my ShippingPass subscription for family and friends?
No, currently you cannot share your ShippingPass account.Why did my order come in multiple boxes?
We do our best to get your whole order in one box, but sometimes product is housed in different facilities, resulting in more than one box.Why is my favorite product not ShippingPass-eligible anymore?
The ShippingPass assortment is continually being optimized. Products are added and removed for lots of reasons, but the main reason is to show items that we're 100% sure we can deliver within the promised timeline.
Household
Health
Pets
Clothing
Home
Electronics