Substitutes are offered on all pickup and delivery orders. We do not substitute items on shipping orders.

If your order contains substituted items, you can refuse those items at point of pickup or through the pre-delivery notification/email you’ll receive for delivery orders and you won’t be charged for these items.

Yes—if the substituted item costs more than the original item, it will be charged at the actual item price.

No—you’ll still only see one charge to your card, the final billed amount will be confirmed once your order has been picked up or dispatched from store.

If an item has been paid using SNAP EBT and we must substitute an item with one that’s more expensive, you’ll only pay the price of the original item.

Yes, it's easy. Locate the order through Your Account > Purchase History and select "Edit Order"—from there you can make changes to your order, including substitution preferences.

Yes. When you’re reviewing your substitution preferences, you can choose not to substitute any of your items by toggling over the switch next to “Allow substitutions for this order.”

Yes, you’ll be charged the actual item price for Best Match items as well as any substitution preferences you have personally selected. You do still have the option to refuse those items at point of pickup or through the pre-delivery notification and email you’ll receive for delivery orders, and you won’t be charged for those items.