Back to Better Homes & Gardens Brookbury 5-Piece Patio Wicker Sectional Set

Customer reviews

3.88 out of 5stars
(24 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
07/26/2021
Great Buy!
After reading reviews I was worried about problems with shipping and delivery. Received my package a few days later but the driver called when he arrived. The package was in excellent condition. It took a little while to put it together in 94 degree temperature but it came out great. I separated the pieces.
HurtConsumer

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
06/24/2022
Disappointed
I love the set but I just had my second one delivered after sending my first one back that was very damaged. The frame was completely bent. Had a horrible time with the delivery service as I was told they would call to make arrangements to pick up the old then drop off the new. That did not happen. I received the second set while at work when I opened it again the frame was bent. Very disappointed in Walmart and dealing with this at this price point! When I called again they wanted me to return it and send another one but at this point I think it's a waste of time, it's almost July 1 and I've been waiting for weeks now and I feel like I would just be getting another damaged set.
Tiffany
14 reviews
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  • 5.00 out of 5 stars review
    Verified Purchaser
    07/11/2022
    Great set and value
    I looked long and hard for a patio set that looked good, offered comfy seating, plus a table where we could eat - all for an affordable price. This set delivered it. Pros: large, comfy seating, nicer quality than I expected, versatile, and has 2 good-quality furniture covers for winter.. Cons: Arrived with minor damage to one bottom area of wicker (not noticeable), and pillows take awhile to dry out. Based on about 6 weeks of ownership, I would definitely buy it again. I do try to store the cushions or put one of the covers over them if it's going to rain. Wicker is a medium brown and cushions are a light beige - nice neutrals.
    Terri
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/24/2022
    Disappointed
    I love the set but I just had my second one delivered after sending my first one back that was very damaged. The frame was completely bent. Had a horrible time with the delivery service as I was told they would call to make arrangements to pick up the old then drop off the new. That did not happen. I received the second set while at work when I opened it again the frame was bent. Very disappointed in Walmart and dealing with this at this price point! When I called again they wanted me to return it and send another one but at this point I think it's a waste of time, it's almost July 1 and I've been waiting for weeks now and I feel like I would just be getting another damaged set.
    Tiffany
  • 2.00 out of 5 stars review
    Verified Purchaser
    06/24/2022
    Eh, great except the cushions
    Overall I like the look of this set, no issues with delivery like some others…however, the cushions are terrible! They are so flat and uncomfortable. I thought they would fluff up a bit after unboxing, but they didn't. Not sure if others have this issue, but we will have to get foam inserts or something.
    Sectional
  • 2.00 out of 5 stars review
    Verified Purchaser
    06/22/2022
    The price of the furniture set was very appealing, however, the manufacture of the table is not accurate and wouldn't allow the screw to advance into the table to attach the leg. Without this screw the leg of the table is angled and unstable. I have contacted customer service about this concern and they have been very slow at returning my call or email. When purchasing this item my card was flagged as fraudulent and I was told by customer service that this is an IT error and that it was okay for me to try to repurchase the item. I had to repurchase the item three times before it finally accepted. Each time, money was held from my account as pending.
    Stefanie
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/14/2022
    Fits our need perfectly.
    When my wife first saw it together and in place on our screened in porch, she goes,I “Freaking love it”. Quote. That was a pretty positive response. Everyone that has seen it, loves it! It was Easy to put together. Looks absolutely great. Comfortable. Highly recommend.
    Dave
  • 3.00 out of 5 stars review
    Verified Purchaser
    06/14/2022
    Nice, but damaged during shipping
    This is overall a nice patio set. It was fairly easy to put together. Shipping took about a week, and the box was damaged— this led to some damage of the furniture (which fortunately is next to our siding, so is not seen as easily). My table also has a dent in it. Overall, it looks nice, however would be nice to not have the damage.
    cjalbrecht
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/07/2022
    ⚠️
    I was excited about this set. However, it goes through multiple carriers before ending up at its final destination. My item was damaged in multiple sections. Corners were all bent in, and I'd consider the price point to be of better quality, so for what I got and what I paid, I was pretty upset.
    Tanya
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/06/2022
    Don't fear the negative reviews.
    After reading all the comments, I was worried that I might regret this. I thought I'd have to fight the delivery company, it would finally come a month later, but I'd have a broken box with a bent frame, need extra hardware and/or tools to assembly, spend days figuring out the assembly, to then be met with misaligned screw holes and stripped bolts, only to discover after assembly that it stays wet for days after a rain and has uncomfortable pillows. Glad I went for it anyway! My box arrived a day earlier than expected. The delivery drivers were very professional and my box had zero damage inside or out. I needed only a pair of scissors to open the box. Everything inside was well packed and padded, no bent frame. A few squished pillows, but they flattened out after a day out of the box. The instructions for assembling were adequate, and provided all necessary tools. My only criticism of the instructions were the black and white photos that were difficult to make out, however the instructions provided enough information to understand what to do regardless. I had no difficulty lining up any bolts or striping screws like other reviewers have mentioned. It is possible to over tighten and buckle the frame though, so don't overdo it. I was able to assemble this myself using only the tools and hardware provided in about 1 hour and 45 minutes. I am an average 42 year old female FYI. The set looked amazing once finished. It rained that night and I came out to find pillows full of water. I lifted them all up and let the excess water drain, shook them a few times and put them back on the couch. 2 hours later after air drying in the sun, they were perfectly dry. I can't expect more than that for an outdoor sofa. Others mentioned needing new cushions. I found them to be so comfortable I wanted to sleep on them outside the first night, and might have if it wasn't supposed to storm. The table height is perfect for eating but short enough to keep in place as a coffee table. I am able to pull up another chair on the end if necessary to seat 8. Overall, I am beyond pleased with this set and have nothing bad to say about it. It has totally transformed my boring patio! I've had it for a month now, it's rained 3 times and I still love it, no problems!
    Lindsay
  • 2.00 out of 5 stars review
    Verified Purchaser
    08/11/2021
    Wanted to love
    I really liked this piece and was concerned about the reviews that had bad experiences with shipping. Well, this is what I also got. The box came damaged, metal was bowed and wicker was cut. We put it together hoping to either fix it or that the damage was in the back. It wasn't. It was in the front. They offer 10% back to live with the damage or rebox it, ship it back and then wait for a new one. The box is damaged and wet from being outside so I don't think we can use it. I wish they warned you about this. I could've gotten another set somewhere else without damage had I known.
    msutak
  • 3.00 out of 5 stars review
    Verified Purchaser
    08/07/2021
    Looks very nice, but…
    First, I must say that this patio set looks lovely when put together. We had some issues with the screws and bolts that were provided so we didn't bother using them. We went to Home Depot and bought screws and bolts that actually fit. I added some pics of the size of screws we bought. There were also a few small damages to the wicker and a scuff on the table. I used a piece of waterproof masking tape to hold the broken wicker. I'll try to color in the scuff on the table. Now here's where I'm a bit disappointed. It rained for about an hour the very day after we put the furniture together. The back cushions seemed to have the water repelling which was nice. I thought, “good it's waterproof!” After the rain stopped, I went to check on the cushions and sure enough most of the water repelled on the back cushion, but three of the seated the seated cushions were soaked. I let them drip dry and they're good. It's a two piece sectional with a table and two ottoman, but we received only two covers, one for the table which fits nicely, but I don't know the durability as yet. However, I received only one piece of cover for one piece of furniture. I can't even use it because it's not the size to fit the entire sectional. I'll have to buy a sectional cover from Amazon or Walmart. So there are my reasons for a 3 star. I would still recommend it, but you have to invest a little time and effort to care for it. By the way, delivery was good. Everything came in one huge box. Nothing was missing.
    Ariefa
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/26/2021
    Great Buy!
    After reading reviews I was worried about problems with shipping and delivery. Received my package a few days later but the driver called when he arrived. The package was in excellent condition. It took a little while to put it together in 94 degree temperature but it came out great. I separated the pieces.
    HurtConsumer
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/18/2021
    Great product and design!
    It came in great timing. I did not like the freight delivery service, they were supposed to call before to arrange a drop off time and they did not do that. The product took 3 hours for my 5 foot 3 inch 130lb self to assemble alone with the tools provided. I could have cut the time in half had I of used my power drill. But it looks fantastic. Perfect fit and the design and style is perfect. It came with warped parts but I believe that was due to the delivery not the make. Overall I still managed to get the pieces 98% fully matched even with the warped parts.
    Laze
  • 3.00 out of 5 stars review
    Verified Purchaser
    07/18/2021
    Beautiful but not durable . Great buy for the pric
    It us a beautiful set. The 3rd party shipping does not do a good job at communicating when item would be delivered. They delivered in pieces. There was no box. All the parts were there so accepted it because I needed it for an event. The wicker is not very strong so I don't know how long will it last. The set was very nice, cushions are not very thick but comfortable. The directions were not very clear but the pictures are good. It comes with a cover which is great. I still haven't figured out how to position the couches to get them both covered. I would of given it 4 stars b/c I don't think it will last more than 2 summers before all the wicker strands break.. The fact I received it damaged took another star off.
    tamara
  • 3.00 out of 5 stars review
    Verified Purchaser
    07/02/2021
    Beautiful Sponge
    I purchased this set 3 months ago. I wanted to wait to write a review to really try out the furniture. I have this on our deck. It comes in a giant box. Easy to assemble. As the description says there are two covers, one for the table and the other for the couch sections. Here's my issue with this furniture. The cushions feel and look as if they would be sturdy. However, they are junk! You MUST cover this anytime it rains. Our last patio set would get wet if we left the cushions out and would dry out in less than a day. We use our deck daily. This summer we have been getting a lot of rain so far. I left the set uncovered last week and we had a sporadic, light rain shower. It took 4 days to ring out, stomp on, squash and bend the cushions dry. Did I mention they were a sponge?!? Well they are and they weighed almost 10lbs after getting wet! The table is sturdy but if any little bit of condensation gets in the cover it stains. I've included a photo. I'm not sure if ours is not sealed. We love this set for the look and comfort but the functionality is a pain. Next year I will definitely upgrade my cushions to a nicer sunbrella. If you use this on an uncovered porch or deck DO NOT let it get wet.
    Denise
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/24/2021
    Absolutely LOVE LOVE it!
    After reading and comparing reviews of this set to other sets, I knew I wanted this set, but was worried (from other reviews) that it would be damaged, pieces missing etc, but it was perfect! We love it! We transformed our patio and added this set! The cushions are thicker than a lot of the other sets!
    JONI
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/19/2021
    A very nice set!
    This set is very nice. I have it on a covered deck so hopefully it last for quite a few years. I feel the quality is very nice for this price point! A few key take away points... the table is shorter so you can not add other regular chairs to it. Also the table is small for couch. I could fit more people at the table if the table top was wider and longer even with the seating that the couch offers. Plus there is an open end I could not put someone at without buying another stool. Something they do not sell individually. Even with these problems I would definitely still recommend and would by again.
    KayJay
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/08/2021
    How to use the covers as rain protection...
    I'm very pleased with my set! I've only had it for a few months so I can't speak for the longevity of it but for now it's just as expected. I also had an idea to share for how to utilize the covers for rain protection rather than just for storage. We did the cushion shuffle a few times but found it annoying to have cushions all over the place every time it rained. We simple separated the two pieces (super easy to do) stacked all the cushions on top of one couch and then put the larger rectangular cover over that whole couch, cushions and all. It worked perfectly. Those covers are so heavy duty, it seemed a shame not to find a way to use them for more than just storage! We will probably just fold up the cover and find a place to hide it on the deck.
    Momof7
  • 4.00 out of 5 stars review
    Verified Purchaser
    05/13/2021
    Patio perfection
    Easy to put together. Originally thought Id keep the L shape but this set up worked better for our back porch. Cushions could be a bit sturdier, maybe down the line Ill upgrade. Delivery company left a lot to be desired, but end product was worth it.
    MarzMakeup
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/05/2021
    Beautiful Conversation Piece
    I'm very happy with this purchase. I had no issues with delivery nor assembly. The beige is definitely prettier in the photos online but I knew that for my family I should go with the gray. I'm so glad I did the gray is just beautiful. Quality is good cushions are fine. The set is actually better than what I was expecting. I did really appreciate that it comes with the protective covers. I added a rug and some pillows also from Walmart. Now time will only tell how it holds up.
    nancy
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/02/2021
    Well-Built Sectional - Exactly as Pictured
    This set is exactly as shown in the photos. Shipment was easy, albeit delayed a few days from original date. All parts of sectional come in ONE HUGE, HEAVY BOX, and pieces are placed snuggly like a puzzle inside. Box was damaged on the outside and we discovered the main support for the long section was bent, luckily we were able to straighten. Cushions are very well sewn and fit the furniture perfectly, zippered to allow removal if cleaning is needed. Cushion height is 4" and fairly comfortable. Cushion color is a true medium-light gray. Overall assembly was fairly easy, requiring two-people, two-hours, and a little muscle/mechanical advantage to align several mis-aligned holes. All necessary assembly tools are included. Once assembled, the furniture is very sturdy, no wiggle whatsoever, and feels strong even with 5-7 people sitting. Wicker-like exterior is good quality, tightly woven, and a nice color (between gray and brown). Rain cover is not at all useful unless you plan to disassemble the set every time and stack the short section atop long. Inexpensive L-shaped cover purchased separately. Table top is solid, level, and includes center hole for umbrella. Cover for table fits perfectly and keeps the two ottomans/cushions totally protected. For the quality and appearance, this set was priced very well compared to many other sets we checked out, and feels/looks like sets costing much more. The whole set is little smaller than you may anticipate, so pay attention to the measurements, they are 100% accurate.
    Tomi