Back to Better Homes and Gardens Bankston Dining Chair, Set of 2, Mocha

Customer reviews

4.39 out of 5stars
(23 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
06/01/2023
Great but.
It was very easy to pit together. Quality is great and looks good in my moms kitchen.
KAYDIAN

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
07/28/2020
defected item
I have the dining table from the same brand, so I purchased 2 sets of dining chairs on top of a bookshelf . Ending up two of three purchase are defected items. The chairs are coming with uneven legs. After I assembly it, two chairs are wobbling, so I request chair leg replacement. But the CS said they cannot do so, they have to send me the whole replacement, ok, I accpeted it. It arrived in 10 days, I felt very frustrated after opening the replacement package. The color is not the same, please see picture. I had to returned them to Walmart because the color is not matching with my dining chair and table. That is it, my last purchase from Walmart.
Kit
14 reviews
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  • 5.00 out of 5 stars review
    Verified Purchaser
    06/01/2023
    Great but.
    It was very easy to pit together. Quality is great and looks good in my moms kitchen.
    KAYDIAN
  • 1.00 out of 5 stars review
    Verified Purchaser
    03/26/2023
    Bad quality control and poor customer service
    It is solid wood, which is better than the engineered composite wood. However, the quality control of these chairs is terrible. One of the seat boards I received has a long and deep crack on it, which is a defective material/part used in the factory (they are made in Vietnam, in case you wonder). In addition, the pre-drilled holes on the seat board are not well aligned to those on the seat frame. I very like the style and solid wood of these chairs, but the craftmanship and QC are just poor. I tried to submit a customer service ticket on the company's website according to the instruction booklet, every time the website says "One or more fields have an error. Please check and try again", but it never tells you which part is wrong, very frustrating. I will make a phone call tomorrow during their office time, which is weekday only, to request a replacement part. Otherwise, I have to return it. I don't think I can recommend this, given the hassles I have to go through.
    Goo
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/25/2023
    Very happy with purchase and delivery
    Really nice quality and very easy to assemble. I ended up buying the matching table and bench - complete set for $350. Picture doesn't show the bench as it hasn't arrived yet.
    Valerie
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/24/2023
    Buy these!
    Great quality. Easy assembly. Sturdy chairs. Look so nice!
    Brooke
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/13/2022
    Good Quality Chairs
    Quality of chairs are very good. The legs are bolted down. The back is screwed down. The chairs are heavy and should last, because they is not glued together. The chairs are real wood.
    Rolly1
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/15/2022
    Great chairs!
    Needed a couple more chairs since we have a bigger table now. Originally we had the Bankston Dining table with 4 chairs and bench that we bought 8 years ago. We've since gotten rid of the table and the bench had broke 3-4 years ago but we've been really happy with the chairs! The new ones that came in look almost the exact same, just a bit darker. But who's to say our old ones haven't lightened up a bit with age. And you can hardly tell the color difference. They seem to be the same quality. We've been pleased with them through the years, so I'm happy to now have 6 matching chairs. I will be ordering 2 more when it's time to replace the high chairs around the table!
    Jeanie
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/15/2022
    Great chairs!
    Needed a couple more chairs since we have a bigger table now. Originally we had the Bankston Dining table with 4 chairs and bench that we bought 8 years ago. We’ve since gotten rid of the table and the bench had broke 3-4 years ago but we’ve been really happy with the chairs! The new ones that came in look almost the exact same, just a bit darker. But who’s to say our old ones haven’t lightened up a bit with age. And you can hardly tell the color difference. They seem to be the same quality. We’ve been pleased with them through the years, so I’m happy to now have 6 matching chairs. I will be ordering 2 more when it’s time to replace the high chairs around the table!
    Jeanie
  • 3.00 out of 5 stars review
    Verified Purchaser
    11/05/2022
    Good and Bad
    Chairs are well built easy to assemble. On the negative side package was water damaged and several parts were stuck to cardboard and mildewed.
    Greg
  • 4.00 out of 5 stars review
    Verified Purchaser
    07/27/2022
    the chairs are beautiful but hard to put together
    Debbie
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/16/2022
    Pleased As Punch!
    Love the style, the size, the quality, the great instructions for putting them together, and of course the price. These chairs are a winner. I am looking for cushions for them because the seats are solid wood. But they are a perfect fit for my table. I think whoever designed them should get an award. And whoever built them also. Thank you to all involved.
    June
  • 4.00 out of 5 stars review
    Verified Purchaser
    06/03/2022
    Unbeatable Deal
    Real Wood! Awesome price for a good pair of dining chairs. The chairs look good and definitely seem very sturdy. Comfort is just okay. I wouldn't want to use one as a work chair and sit on it all day. But is is good enough for meal time. I also bought the Winsome Wood Groveland Dining Table in walnut color (from a different retailer). Total price for table and chairs was just under $200. That is a great price for a dining set that I expect will last for years.
    Daniel
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/18/2021
    Great chairs...would buy again
    I bought these to replace two broken dining table chairs very nice...good design... strong and stable.Easy and simple instructions less than an hour to assemble.Great product would buy again.
    Idi
  • 5.00 out of 5 stars review
    Verified Purchaser
    02/12/2021
    Great chairs! Great value
    I love these chairs! Super sturdy and beautiful color. Not bad to put together. I did all six in about an hour and a half. Once I did one the rest was easy.
    Michelle
  • 3.00 out of 5 stars review
    Verified Purchaser
    02/10/2021
    Ok but not the same as before
    I bought these exact same chairs a year and a half ago and they were super solid chairs. I decided to buy two more and these are way more lightweight, the legs are uneven and they color is way different. The chairs are decent for the price they just aren't as awesome as the previous two we purchased. Also there is this weird butt impression on each chair and that's super weird looking and feeling? I don't understand why they made them with a pre made butt rest. See my picture for the giant uncomfortable butt simple my chairs came with.
    cathynj
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/21/2021
    Very Pleased.
    The chairs are gorgeous and well built -all wood. The price cant be beat and they came two days earlier than expected. My husband built our table and you cant tell the chairs werent part of a set. Very Pleased.
    Tracilyn
  • 1.00 out of 5 stars review
    Verified Purchaser
    07/28/2020
    defected item
    I have the dining table from the same brand, so I purchased 2 sets of dining chairs on top of a bookshelf . Ending up two of three purchase are defected items. The chairs are coming with uneven legs. After I assembly it, two chairs are wobbling, so I request chair leg replacement. But the CS said they cannot do so, they have to send me the whole replacement, ok, I accpeted it. It arrived in 10 days, I felt very frustrated after opening the replacement package. The color is not the same, please see picture. I had to returned them to Walmart because the color is not matching with my dining chair and table. That is it, my last purchase from Walmart.
    Kit
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/22/2020
    good price/ not cheap looking
    looks good not cheap at all doesn't wobble ,I like better homes brand never had a problem with the furniture I got . I have other furniture through Walmart and I find that better homes is the best
    JENN
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/15/2020
    Perfect Fit
    SO pleased with the color of these well built, sturdy, great design chairs! Easy to assemble! I frowned when I first saw the boxes, I thought they were already assembled, that's why I bought them, but they came in three pieces and very easy to put together. You will need a drill, flashlight, a phillips screwdriver and hex nut driver! See photos. The holes for the wood screws on the seat didn't all match perfectly, (needed a flashlight for this) but line it up and drill them in, not too tight. Worked perfectly. Very happy with these affordable, good looking chairs.
    Cherie
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/07/2020
    Good quality
    Cute, very sturdy and not hard to put together.
    Sarah
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/06/2020
    Great purchase!
    Very nice chairs. Easy to assemble. Sturdy and comfortable.
    Kathy