Back to Pit Boss 820D3 Mahogany Wood Pellet Grill

Customer reviews

4.79 out of 5stars
(590 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
02/12/2018
Great predictable results!
Technically, this is my fourth smoker. I still use the Weber "Smokey Mountain" water smoker on occasion, and have two of the typical side mounted fire-box smokers. They tend to get the most usage. Wellsir, now the Pit Boss is the new norm! Well made, easy to use and easy to clean up. It now has a (permanent) home on my deck (drippings are easy to control). Granted, the "smoke" flavor isn't as strong as a true wood smoker, but still there.
JackD

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
08/11/2023
Warning! Rust is not covered under the warranty.
Bought a Pit Boss Memphis 4 in 1 grill primarily because I had a 5-year warranty. I live down on the Texas coast and rust is a huge problem. You can spend a ton on a grill and it will only last a year or so. I was really excited about Having a 5-year warranty on a grill and was willing to pay the extra money to get it. Well, here we are in year two and the piece that holds the racks in place has completely rusted and so now the grill is unusable. I get on the Pit Boss Website to read about the warranty and how to make a claim and I discovered that rust is not covered under their warranty. This is the primary reason grills stop working is rust. Bad form, Pit Boss. Bad form.
Timothy
14 reviews
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  • 1.00 out of 5 stars review
    Verified Purchaser
    08/11/2023
    Warning! Rust is not covered under the warranty.
    Bought a Pit Boss Memphis 4 in 1 grill primarily because I had a 5-year warranty. I live down on the Texas coast and rust is a huge problem. You can spend a ton on a grill and it will only last a year or so. I was really excited about Having a 5-year warranty on a grill and was willing to pay the extra money to get it. Well, here we are in year two and the piece that holds the racks in place has completely rusted and so now the grill is unusable. I get on the Pit Boss Website to read about the warranty and how to make a claim and I discovered that rust is not covered under their warranty. This is the primary reason grills stop working is rust. Bad form, Pit Boss. Bad form.
    Timothy
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/06/2021
    Grill and smoke
    We love this I never had a smoked even burger, and omg, ill never buy a regular grill again, avid griller now turned smoker, this does it all, and you have plenty of pellets left also, so far, smoked chicken, lamb, steak hot dogs, even hamburger. Not to mention smoked baked potatoes. I cant imagine life now without this, great investment. it is pricey, but you pay for what you get, the hell with weber!!!!!!!!!!!
    Unknown
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/20/2021
    NICE GRILL
    LOVE THE GRILL I BOUGHT FOR MY HUSBAND FOR FATHERS DAY HE LOVES IT AND WORKS GREAT.
    Unknown
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/19/2021
    Great product and outstanding customer service.
    I have had my Pit Boss 820 pro Series for 2 1/2 years and this grill was a game changer. I have learned so much about cooking and have lost 45 pounds in the process. Cooking food to temperature is one of the biggest and best things this grill has taught me. Cooking healthier does not mean giving up great flavor thanks to my Pit boss. My grill started having issues turning on especially on damp days and for the last couple of days it did not turn on. I called Customer service on a Monday afternoon and they felt my controller was faulty and they were shipping me a new on free of charge(great 5 year warranty), I had it by Friday. I just installed it and my grill is back up and running. We plan to cook ribeye's for fathers day tomorrow. THANK YOU PIT BOSS for a great product and great customer service. I will never own another grill besides Pit Boss pellet grills and I highly recommend them. On a side note I have recommended Pit Boss Grills to my friends and family and I have 7 others to follow me in buying Pit Boss Pellet grills(all Pro Series) and they are all bragging on how much they love their grills. Once again thank you!
    ta5th
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/13/2021
    Easy clean up
    I've had the Pro 820 Series for almost 2 years now and I'm so happy with this smoker. This is the first pellet grill I've owned and I'm glad my wife purchased it for me. It's so easy to clean up afterwards it's unbelievable. I place the grates in hot water with Dawn and let them soak while I vaccuum out the pit and pot. The only set back I have is I wish it had 4 wheels to move around, I am a disabled veteran and have to wait for a neighbor or family to come over and move it for me. So I don't get to used it as much as I would like to
    Guy47
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/08/2021
    Sportsman 820
    I have been contemplating buying a pellet grill for some time. After a lot of research, I chose the Pit Boss Sportsman 820. After one week, I have smoked three times and grilled once. After putting it together and setting it where my old gas grill used to be, I realized I could of had enough room for the Sportsman 1100. Oh well, that will be my next one and I will donate this one to one of the kids.
    Miketh2000
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/07/2021
    Great smoker
    Purchased this about a year ago, very good smoker & easy to use. My only gripe is that if you intend on doing a 10-14 hour smoke, make sure you clean out the burn pan before you begin. I've had it go out on me twice when I didn't clean it out. Otherwise, I've done about a dozen sessions in the 4-8 hour range with perfect results. 10 hour baby-backs last weekend were spectacular!
    Gmack
  • 4.00 out of 5 stars review
    Verified Purchaser
    05/31/2021
    There we go!!! But with growing pains...
    I recently bought a pit boss 850 pro from Lowes. The new pid control is terrible and when I called pit boss they had no answers. Sad because you guys are normally awesome. The 850 pro takes almost an hour to reach 400 degrees and then when smoking chicken thighs at 225 no smoke flavor at all. Taste like over baked. The PID control is to efficient and doesn't produce smoke. Pit boss customer service told me this was normal and to take it back to lowes if I wasn't happy. So I did. I picked up this pit boss 820 sportsman after being a 700 fb user for years. I almost walked away. But this having the older controller. I decided to stay with pit boss against my better judgement. But this grills acts and functions like my old 700 fb and the food is tasting great again. Glad it was a better experience. To bad I wasted 5 hours and 1/2 tank of fuel hauling grills. Not to mention loading and unloading these heavy things lol.
    AZ Hunter
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/21/2021
    Boss grill
    Love it!Best purchase of the year. Go get yours,you will not be disappointed.
    Kimmy
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/03/2021
    Unknown
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/30/2021
    Unknown
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/12/2021
    Unknown
  • 5.00 out of 5 stars review
    Verified Purchaser
    02/14/2021
    Great grill tragic
    Only had it 9 months and we were moving the straps came undone and it hit the street and slid like 50 ft. The grill still works but the chimney is off and the pellet hopper lid is off.
    Ryan711
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/05/2020
    Amazing Grill
    Had it for about 2 years now and it's an insane product. I've had nothing but positive things to say. I haven't had one issue with it. I use it 3-6 times a week.
    MattMartin
  • 4.00 out of 5 stars review
    Verified Purchaser
    12/01/2020
    Love the smoker, but can't get any tech assistance
    I have had this grill for a year and absolutely love it. We use it 4 to 5 times a week and have done everything from brisket to whole turkey to any cut of pork you want to imagine. Recently my display went out. Unit still works, but display is blank. I submitted a report for tech assistance, but can't get them to respond. This is the only negative comment I have for this grill. I do wish they were more responsive.
    rscott947
  • 5.00 out of 5 stars review
    Verified Purchaser
    10/15/2020
    Love it
    Got mine about 6 months ago and I still love it. So easy to use. The only problem is that there are so many recipes and so little time.
    DIZZL3
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/21/2020
    Love it
    I've had this a month and love it so far, i did tons of research on pellet grills and decided on the the sportsman 820. Very well built and easy to use for this first time smoker. They still don't have a cover for it but i purchased the "QuliMetal Grill Cover for Pit Boss 820 Deluxe/ 820D Wood Pellet Grills with The Side Tray" from amazon its a little short but it works just fine. I have done a 9 lbs pork loin, tri tip, hamburgers/hot dogs and also the bacon wrapped pickles form this website (awesome) on this. Wish i took photos of everything but super easy and love it so far.
    jaybird13
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/04/2020
    Love this pellet grill
    I have had this grill for 3 months and I couldn't love it more. It replaces my oven. I cook everything on this grill from brisket to chilli. It is easy to clean, the grill surface is heavy duty and easily removed. Highly recommend this unit.
    Dodgeee
  • 4.00 out of 5 stars review
    Verified Purchaser
    08/27/2020
    Grilling is great. Paint not so much
    I have been using my pitboss 2-3 days a week for the last 3 months and love it. Smoking on it is super easy. Make sure you clean your grill before smoking a pork butt or any other fatty meat. I overcooked steaks the first couple of times but all is good now. Despite always covering it the paint wears away/chips off quickly, which is the only reason I am not giving it 5 stars. Definitely don't pay more for the "T" brand grill.
    Todd P
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/14/2020
    Love it
    So far awesome. Easy assembly and set up. Everything is working, styling is awesome. Great looking, high-quality. Packaging could have been better. There were some spots where the legs had poked through the packaging and scraped the barrel. The face plate on the control panel also came scratched. But these minor imperfections don't take away from the quality of this grill.
    ScottBTX