Back to Ionvac SmartClean 2000 Robovac - WiFi Robotic Vacuum with App/Remote Control, New

Customer reviews

3.92 out of 5stars
(26 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
01/24/2023
It does the job!
It’s bigger than I thought it would be and it took a few tries to get it connected to WiFi to use the app on my phone. Still learning its features but so far so good. It picks up well!
April

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
07/24/2023
Used
I ordered this a received a faulty product. It would run a foot and quit. Bonus, it came with animal hair in it so it was clearly USED! I took it back (with hair in baggy) and the return/refund went smoothly. I then two days later was shipped the exact same product! Today I am again returning it, without a refund. I don't know who the “rocket scientists” are that sent it back to me. The label clearly says “returned-defective” and someone wrote ship on it. Additional training in the customer service department is warranted.
Noone
14 reviews
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  • 1.00 out of 5 stars review
    Verified Purchaser
    07/24/2023
    Used
    I ordered this a received a faulty product. It would run a foot and quit. Bonus, it came with animal hair in it so it was clearly USED! I took it back (with hair in baggy) and the return/refund went smoothly. I then two days later was shipped the exact same product! Today I am again returning it, without a refund. I don't know who the “rocket scientists” are that sent it back to me. The label clearly says “returned-defective” and someone wrote ship on it. Additional training in the customer service department is warranted.
    Noone
  • 4.00 out of 5 stars review
    Verified Purchaser
    03/09/2023
    Ionvac 2000 Pros %26 Cons
    I do Love the Robot Vacuum. It has a good amount of power Easy to clean.Goes from Hardwood Floors to Carpet very easily. Little loud on High setting but not unbearable. Surprised by all the dust,dirt %26 hair it picks up even after I have used my Regular vacuum. :-) which I rarely have to use Regular Vacuum now. The Cons were: When I 1st got it I was not Happy with it because it would Bump into stuff very hard. Over time it “Learns”Not to bump so hard.The other thing I don’t like about it is it wants me to change my Internet settings to 2.4 but I don’t know how to do that I will Not tamper with my Internet settings because I don’t know what it will do to my Speed. I also tried to put it on my IPhone Hotspot but No luck It is difficult to connect %26 I don’t have Hours to try to connect it.What saved the Robot from being Returned %26 Refund is The Remote Control it Turns it on %26 I was able to Vacuum with it . Tech support is a Robot so Good Luck w/that In general it’s a Good Robot but if you don’t know how to manipulate Routers %26 Internet . It can be a problem. Google Assistant is Not any Help either.
    Cynthia
  • 4.00 out of 5 stars review
    Verified Purchaser
    02/03/2023
    Better than the Shark and as good as Roomba
    Vacuum battery last a long time. Does a great job finding it’s way back to the base. Rarely gets stuck under furniture. Remote is a great feature. Wish the dust bin was larger. Also an indicator for a full dust bin would be helpful. The app is easy to use. I have a a lot of floor space so I have 6 auto vacs and this is my second favorite one. I have 2 IHome auto vacs that can mop and vacuum which are my favorite. 1 self emptying shark which is my least favorite and 2 roombas. The roombas are not worth the money. The ion vac by Tzumi works just as well as Roomba for a faction of the cost. Although I can tell that the parts are of poorer quality they still hold up just as long.
    Carrie
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/29/2023
    Exceptional value robot vacuum.
    Excellent value considering the vacuum's abilities. This robot vacuum has more features than other more expensive robot vacuums (Eufy, etc). The sensors work very well as the vacuum always avoids dropping off of our second floor through the use of its cliff sensors. The proximity sensors work mostly well too, and if they happen to not sense an object or wall, the bumpers will reorient the vacuum. The replacement parts and battery are widely available, which is an added benefit. You can schedule the robot vacuum to run through the Tzumi app or through Alexa/Google. We use Alexa to control ours, but we mostly use the in-app schedule to have it run twice a day. The vacuum connects to your 2.4ghz WiFi network and has not given us any issues so far. As it runs throughout our home, it will disconnect from one access point (WiFi) to the next without issue/seamlessly as it needs to. You can also guide the vacuum through the app via a virtual controller if you'd like. The unit may not have mapping compared to units that are roughly five times its cost, but it still cleans our entire floor very well. It will occasionally get stuck between dining room chairs, but this is mostly our fault as we've placed its docking station next to our dining room table. Aside from these two very minor issues, this robot vacuum provides an exceptional value considering its abilities and I would highly recommend it.
    Diego
  • 5.00 out of 5 stars review
    Verified Purchaser
    01/24/2023
    It does the job!
    It’s bigger than I thought it would be and it took a few tries to get it connected to WiFi to use the app on my phone. Still learning its features but so far so good. It picks up well!
    April
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/05/2022
    IN LOVE!
    So far, I am IN LOVE with this powerful little device! I did not expect to love it so much. The first two passes, I could not believe the dirt that was picked up. Okay, I must confess, I have named her, and YES, I do talk to her, especially when she is going back home (her dock), and I tell her what a great job she has done - go ahead, call me crazy! I bet others do too... LOL. I sent her under the bed one day, and WOW! A dust bunny the size of Chicago came out from under there! I hope my little wizard of a vacuum lasts for many years to come! The remote control works good too! Be sure and keep your pets away from these, as they could really hurt them. I LOVE THIS THING!!!
    Ellen
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/05/2022
    IN LOVE!
    So far, I am IN LOVE with this powerful little device! I did not expect to love it so much. The first two passes, I could not believe the dirt that was picked up. Okay, I must confess, I have named her, and YES, I do talk to her, especially when she is going back home (her dock), and I tell her what a great job she has done - go ahead, call me crazy! I bet others do too... LOL. I sent her under the bed one day, and WOW! A dust bunny the size of Chicago came out from under there! I hope my little wizard of a vacuum lasts for many years to come! The remote control works good too! Be sure and keep your pets away from these, as they could really hurt them. I LOVE THIS THING!!!
    RockwallShopper
  • 4.00 out of 5 stars review
    Verified Purchaser
    10/28/2022
    pleasantly surprised
    bought this on clearance for $85 i didnt really have great expectations ya know you get what you pay for but i am seriously impressed. with 3 cats and 2 kids this thing is a huge time savor. The only thing i have to do is lift it over our baby gate but if that wasnt there it would go from our hardwood to the carpet no problem. I wish it had the mapping but thats not a deal breaker for me. Going back today to buy one for my mom!!
    Amanda
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/02/2022
    An AWESOME Robotic vacuum
    What an AWESOME PRODUCT!! I really wasn't sure I'd like one, but my hubby wanted one. So we ordered it on an evening, and the next day it got here. Really quick delivery! It does a great job too. Our home is brand new, so it did a Great job picking up the miscellaneous carpet threads, when you have new carpet. Thanks Wal-Mart…..We LOVE it!!!
    Debbie
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/22/2022
    Hopeful at the price but weak sensor.
    The price is great if you are looking for a robo vac, sadly you will be following it around every 3 minutes because it will get stuck and start beeping. I do like that it has a remote which would be nice if you could see what was wrong and back it up or turn it around, but if it goes from living room to dining room and you can't see it…..be prepared to get up and fix it. The sensor seems weak compared to the other brand I have, which would not let it push under a cabinet or get stuck in a corner. This one seems to keep pushing its self in and cannot maneuver back even though it is not in a tight spot and has plenty of room to turn/back up. You might as well vacuum yourself because this needs too much effort and monitoring. Remote is nice and so is the price but I can't honestly recommend this vac. The picture shows one of the time it got stuck.
    Sami
  • 4.00 out of 5 stars review
    Verified Purchaser
    10/16/2021
    Not bad at all for the price.
    It's a $100 robot thingy. Sometimes it doesn't start, others it does and comes back to the charging station right away; it gets tangled in cords and shaggy rugs quite often, and it is kind of noisy. But that's just sometimes. Most of the time it works just fine, cleaning spaces you never would, and collecting dirt and stuff you never thought'd be in your house. We've been using daily (mostly) for 3 months. The app works fine, and the remote is a big help when you want more control. And have I mentioned.... it's a $100 robot thingy; just go and check the competition. $100, let that sink in.
    AlFlorida
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/31/2021
    Great product! Collects dog hair and dirt!
    You can't beat the price and it actually cleans! I have 2 large furry dogs that leave tons of dog hair on the floor. Plus, I live in an area with sandy/clay soils and the dogs often track that in the house. This little vacuum sucks up the dog hair and sand on my hardwood floor, textured tile, and rugs! However, on the smoother porcelain bathroom floor it just moved the dog hair around. I can see the vacuum roll over the hair and then it just gets moved out the back end. So the bathroom I still have to sweep but it works for the rest of the house. It hasn't fallen down my stairs yet! So it has great stair detection. I'm not sure how the bump avoidance works. It senses the walls and doesn't bump into them but it does bump furniture. It has no problem going under couches, figuring out how it get out of stool legs, crossing door thresholds to enter new rooms etc. The only thing it gets stuck on at my house is under the recliner. I love the remote and the fact that I can control it on the app too! It is self docking. When it is getting low on battery it will make its way back to the dock. The only issue I had is a squeaky wheel after a week.
    txag10
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/30/2021
    Great at first NOT WORTH IT
    Great at first then after a few months of having the smart vac it does NOT work well. Technical difficulties with the battery, the internet to the vac. The smart vac can not complete the tasks it did before it continues to try but once it does not even complete a room it attempts to return to it's charging station and even that it has trouble with. I guess cheap is cheap NOT WORTH IT.
    Shortymommy
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/18/2021
    If you're thinking about it, just do it.
    This robovac surprised me! For the clearance price of $80 I wasnt expecting much, but it has exceeded my expectations. We love the edge cleaning mode, but the other modes are great as well. I suspect the other robovacs out there can get stuck in various situations, so not dinging any points for it getting g stuck a couple times. It climbed over our rugs and foam toddler pads with ease.
    Michael
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/07/2021
    BUY THIS VACUUM NOW!
    Literally the best robot vacuum I've ever owned. Within a year I've gone thru 2( yes 2!) shark robot vacuums and had to return them due to the vacuum malfunctioning… not because of me… computer board error? This vacuum tho…. Wooooooow. For its price I'm so impressed with what it can do it even goes under my dog bowl! Easy debris tray to empty, Quiet and even has a max suction option. Remote, Alexa, wireless app capable. I'm literally going to buy another one of these for my upstairs! Seriously, you won't be disappointed!
    NRay
  • 4.00 out of 5 stars review
    Verified Purchaser
    03/27/2021
    Great clean with easy control
    We love our 1st robo vacuum, which was purchased at a great price of $99. The robot works like a charm with easy remote control using a physical remote or the mobile app named Tzumi. It has a couple of cleaning modes but there is no way to see the cleaned areas vs. uncleaned. We wish that was possible. Additionally, it tends to get stuck on uneven surfaces trying to get over them but cannot, but it isn't smart enough to give up. The suction is great for hair, dust, and small cracker pieces. The 3 brushes do a very good job of sweeping things underneath for vacuuming. Hair does get trapped within the suction gateway which requires manual care for. Other than a couple of improvement points, I think this vacuum is an awesome starting robo vacuum at a great deal.
    EvaH
  • 1.00 out of 5 stars review
    Verified Purchaser
    03/22/2021
    I'm not a fan of this product. I've used it once and in the hour it tried to sweep it got stuck 5 times. It'll sit there and try to push my trash can or my counter for awhile so I don't believe the sensors are made the best since it tries for so long. The picture I attached is the product stuck in the middle of my kitchen.
    Miranda
  • 4.00 out of 5 stars review
    Verified Purchaser
    03/05/2021
    Good for the money
    I got this because I just don't have time to vacuum as often as I'd like. It's not the best thing ever, but it does the trick. I still actually vacuum every now and then, but this things really helps out. It's always full even when I think I vacuumed everywhere. It keeps the mess at bay until I feel like I need to do a deep vacuum. The only place that frustrates me is my area rugs. (Pictures are attached.) The vacuum isn't strong enough to get the dirt out of the little groves in the rugs. And for some reason, the cat hair just continues to build up. (Makes me wonder if it's it's just these rugs or if the hair is caked on all rugs and I just can't see it with the naked eye, because it's deeply embedded. Ugh) Anyway, I'd buy it again. It is such a huge help. It's easy to empty and clean hair out of the roller. Now, I just need one that climbs stairs! And a robo-mop! Lol
    HockeyLaxMom802
  • 2.00 out of 5 stars review
    Verified Purchaser
    01/08/2021
    Stopped working after 4 months. This vacuum was amazing until last week. I turn it on and it starts, but then has a red light on the power button. On the app it says “edge brush error”. So I took them out, cleaned them, and the entire vacuum, but it continues to beep/red light. And there's no info on how to reach customer service.
    Case
  • 4.00 out of 5 stars review
    Verified Purchaser
    11/17/2020
    My Little Robot
    Good product. I recommend it if you are tired of sweeping hardwood floors every other day. This little robot takes care of a problem that was a thorn in my side (pet hair).
    ULTIMKTER