Customer reviews
3.08 out of 5stars
(13 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
03/23/2021
Good Chair
Good chair - I wish it were taller and had more than the one basic adjustment but other that ,its great for the money. Very comfy pleather with leather accents/bolstering
chris
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
09/07/2020
Purchase at your own risk.
I purchased this Sept. 11th, 2019 and the armrests and seat are falling apart. The leather is cracking and coming off on the armrests and it is splitting in the seat. I have never had a chair do this. I noticed it starting to crack in June and I started searching for replacement for the armrests. You cannot find them. Then I noticed the seat coming apart as well. Maybe they had a bad shipment of leather. I wrote the company a month ago with photos and never got a response. It isn't even a year old yet.
DonS
14 reviews
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1.00 out of 5 stars reviewVerified Purchaser09/15/2021Incorrect measurements advertisedBuyer beware!! The chair seat measurements (width and depth) is not the same as they advertise!! After assembling the chair, the measurements of the seat are W 21.5 and 18 in D. They advertise the chair to be 26.5 in W x 30 in D. And even though the chair was assembled properly, it leans to the left a little bit. *** I've enclosed pictures showing the measurements.Robert
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2.00 out of 5 stars reviewVerified Purchaser08/11/2021Poor quality.Only three months after buying the chair, the armrests are worn and the piping is coming out. I had one for at least seven years before I needed to replace it, this one is not worth the money.Disappointed
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5.00 out of 5 stars reviewVerified Purchaser06/07/2021Great chairVery comfortable and fits perfectly under my deskDaderia
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2.00 out of 5 stars reviewVerified Purchaser05/27/2021I'd keep lookingThis chair started off good, but after 2 weeks of use, the right armrest came unscrewed from the rest of the chair, leaving the chair feeling really unstable and wobbly. We tried to call customer support, but got nowhere with them. Being covid broke, we can't afford to replace it right now and just fixed it as best we could. Now we have a functional, but ugly chair because we had to cut open the side to get to the loose screw and re-connect it to the frame.Kimichar
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2.00 out of 5 stars reviewVerified Purchaser03/26/2021BIG MEN DON'T BUY! SEAT IS ONLY 16" DEEPBIG MEN DON'T BUY THIS CHAIR! SEAT IS ONLY 16" DEEP!!! THIS SHALLOW 16" SEAT IS NOT COMFORTABLE AND IT CUTS OFF CIRCULATION TO LEGS BECAUSE SEAT IS NOT DEEP ENOUGH TO FULLY SUPPORT YOUR THIGHS! I AM 6'1" 235lbs AND MY PREVIOUS BIGMrBill
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5.00 out of 5 stars reviewVerified Purchaser03/23/2021Good ChairGood chair - I wish it were taller and had more than the one basic adjustment but other that ,its great for the money. Very comfy pleather with leather accents/bolsteringchris
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4.00 out of 5 stars reviewVerified Purchaser12/07/2020Casters need stronger plastic coversEasy to assemble, but on 1st day the plasic cover of 1 caster broke into 2 and so unable level the chair on ground. I did'nt know it can't carry 200 lbs. Good-looking chair. I wish they have a stronger plastic cover for the casters.Unknown
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2.00 out of 5 stars reviewVerified Purchaser12/02/2020bad experiencethe screws are not going in all the way on the rightside i called the helpdesk and they were no help, I ended up returning italan
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5.00 out of 5 stars reviewVerified Purchaser12/02/2020Alyssa
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5.00 out of 5 stars reviewVerified Purchaser09/19/2020I'm a big man. This chair holds up.I ordered this chair 3 months ago. I love it. It supports all of my 400lbs. This chair is very sturdy. Easy to follow assembly instructions. I've recommended this chair to all to all my friends. I recommend it to anyone looking for a comfortable chair for a larger person. Photos posted.Allen
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1.00 out of 5 stars reviewVerified Purchaser09/07/2020Purchase at your own risk.I purchased this Sept. 11th, 2019 and the armrests and seat are falling apart. The leather is cracking and coming off on the armrests and it is splitting in the seat. I have never had a chair do this. I noticed it starting to crack in June and I started searching for replacement for the armrests. You cannot find them. Then I noticed the seat coming apart as well. Maybe they had a bad shipment of leather. I wrote the company a month ago with photos and never got a response. It isn't even a year old yet.DonS
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2.00 out of 5 stars reviewVerified Purchaser08/09/2020Nice chair but not the best wokmanshipI liked the chair initially when I first got it a few months ago, assembly was not very hard, my 13 yr old helped me and we got it done in about 40 mins or so. The chair is decently comfortable for the price but I noticed that the back was slightly askew, I figured it would straighten out with use. Well it has gotten worse and I can't take it back to Walmart as the packaging stated that you are not to return to place of purchase but call True Innovations customer service. As of this writing I am on hold for over an hour and 15 mins waiting for a customer service rep. I really want to like this chair but if this is the type of customer service I am getting from this company I am very wary of purchasing a product from them again.duce2k
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4.00 out of 5 stars reviewVerified Purchaser07/01/2020Yelba