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CARBRO
3.8 stars out of 5
68%
Overall Positive Rating
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Business Name: CARBRO FLAVOR USA LLC
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(678) 541-9634

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Top Reviews

  • 1 out of 5 stars review
    03/24/2024
    If I could possibly give these people a 0 , That's what they would receive. their customer service is extremely inadequate and very unprofessional. I will never order another product from them again.
  • 1 out of 5 stars review
    02/09/2024
    BUYER BEWARE!! DO NOT PURCHASE ANYTHING FROM THIS SELLER!! Even though the return policy states free returns, they will refuse to honor that policy. DX Fair Mall customer service was excellent and helped me resolve the issue but the seller Carbro was a nightmare to deal with, they refused to send me return shipping labels when I wanted to return these beds brand new still in the box after seeing the quality of the materials used.
  • 1 out of 5 stars review
    02/04/2024
    Very horrible customer service! Item Was delivered to the wrong address and when I reached out to them, I was told to go look for it or contact FedEx. Customer rep kept responding “sorry for the inconvenience to your life” each time I email them which was very annoying and rude. Very frustrating experience with the company,they were not willing to take any responsibility at all but kept on telling me to go figure it out. Sent them countless emails. Would not recommend at all. 0/100
  • 4 out of 5 stars review
    01/22/2024
    First of all it’s very nice and my kids love it but I want to address the ikea style directions of pictures for directions. At the end of all of it I was missing a bolt and a nut. During building we couldn’t fully tighten everything because the holes were warped in some places. It took my husband my mother and I a day and a half to build it. I HIGHLY recommend paying the extra fee for someone to build it I definitely will NOT be doing that again! But it is very nice and gives my kids more space in their room.
  • 1 out of 5 stars review
    01/11/2024
    I ordered a full-size bed, and when they shipped it, they changed the description on the site, and I received a twin. I had to go through the troubles of customer service, seller, and having to take the bed to get shipped back to be able to receive a refund. Wasn't able to find the bed again at the price it was set for. I am dissatisfied with DX Fair Mall's marketplace lately.

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